Frequently Asked Questions
Find answers to common questions about KemoTV.
What internet speed do I need?
We recommend a minimum internet connection speed of 15 Mbps for FHD and 30 Mbps for 4K streaming to ensure a smooth, buffer-free experience.
Can I use my subscription on multiple devices?
Yes! You can install our service on as many devices as you like. However, standard plans allow for 1 simultaneous connection. If you need more, please contact us for multi-room packages.
Is there a contract or hidden fees?
No! KemoTV is a completely prepaid service. There are no contracts, no credit checks, and absolutely no hidden fees. You only pay for the time you want.
How long does setup take?
Account activation is usually instant or takes less than 15 minutes after payment confirmation. You will receive an email with all your login details and setup instructions.
Do you offer refunds?
We offer a 24-hour money-back guarantee if you are not satisfied with the service. We also highly recommend trying a 1-month pass first.
Why can't I reach the website or connect on my mobile / home Wi-Fi?
Some internet service providers (ISPs) and mobile networks enable strict automated content locks or DNS filtering that can block streaming websites. You can resolve this instantly by changing your DNS settings to Cloudflare (1.1.1.1) or Google DNS (8.8.8.8), or by connecting through a VPN. If you are on cellular data, check your carrier account to disable 'Content Lock'.
Do I need a VPN to use KemoTV?
A VPN is not strictly mandatory, but we strongly recommend one (such as NordVPN, Surfshark, or ExpressVPN). Many major ISPs throttle streaming speeds during high-demand live sports matches or block IPTV servers. A VPN bypasses ISP throttling, protects your privacy, and guarantees smooth streaming.
What should I do if my IPTV player displays 'Server Error' or won't connect?
First, ensure your device has an active internet connection. Second, turn on your VPN or change your DNS to 1.1.1.1 to bypass any ISP blocks. Third, clear your IPTV app cache and restart your router. If the issue persists, reach out to our 24/7 WhatsApp support to verify your account or get an alternative server line.
Still have questions?
Contact Support